25 replies to this topic

[Ali5]

Consider a warranty from a third party? I know Ade did this for a fraction of the price. Could be peace of mind whilst your tyres run down

[Qu1ckn1ck]

Yer pays yer money and takes yer choice ! 

 

My local Mazda dealer has been very good over many years.  My local Ford dealer was also very good but the branch has closed and been redeveloped.  My experience with both Toyota and VW locally has been distant and lacking in any real connection.  I cannot fault either the several Fords or the VW Polo GTI we have owned for reliability although since retirement our cars cover minimal miles, around 2500 miles between services. 

[Kev5]

Reading the above post by Mark and VW's recalcitrance regarding goodwill, I realise that I did very well indeed to get an 80% contribution from Mazda (rear hub carrier replacement) on a car that was 12 months out of warranty! The dealer (Vospers, Exeter) who handled the case and the subsequent repairs were also exemplary.

[Kev5]

I am pleased to report that TeeVee, my troublesome ND, has now had it's window lift mechanism replaced by the local Mazda repair agent and the warranty claim has been submitted, accepted and processed.

 

The service manager said that in all their years they have never seen such a failure on any Mazda!

 

I have now taken out a second, independent breakdown cover with Green Flag, such is my mistrust of the car. I will attempt a 190 mile journey tomorrow to visit my brother and his wife in Aylesbury.

 

I may be some time...

[Qu1ckn1ck]

I am pleased to report that TeeVee, my troublesome ND, has now had it's window lift mechanism replaced by the local Mazda repair agent and the warranty claim has been submitted, accepted and processed.

 

The service manager said that in all their years they have never seen such a failure on any Mazda!

 

I have now taken out a second, independent breakdown cover with Green Flag, such is my mistrust of the car. I will attempt a 190 mile journey tomorrow to visit my brother and his wife in Aylesbury.

 

I may be some time...

 

Good luck Kev !!

[Garffey]

Yer pays yer money and takes yer choice ! 

 

My local Mazda dealer has been very good over many years.  My local Ford dealer was also very good but the branch has closed and been redeveloped.  My experience with both Toyota and VW locally has been distant and lacking in any real connection.  I cannot fault either the several Fords or the VW Polo GTI we have owned for reliability although since retirement our cars cover minimal miles, around 2500 miles between services. 

 

 

Reading the above post by Mark and VW's recalcitrance regarding goodwill, I realise that I did very well indeed to get an 80% contribution from Mazda (rear hub carrier replacement) on a car that was 12 months out of warranty! The dealer (Vospers, Exeter) who handled the case and the subsequent repairs were also exemplary.

 

Must admit, In my many years of (me and the wife) owning Mazdas, we have never been left 'High & dry'.....

The nearest to a 'debacle' being the new gearbox saga for the Mk2.5 sport I owned at the time, and I think more down to JCT600 (SPIT)...Protecting their profits than anything else!

Mazda and Trading standards were fantastic.....

I've only had a rattly roof on my first RC fixed.

And a few months back a new CV boot on the wifes old Mazda 2.

Daughter also had something with her air con and a leaky front strut replaced with no quibbles....

 

So, unlike my colleague that has a 14,000 mile Audi A4 with a leaking crankshaft seal that Audi washed their hands of!